Get a free pre-assessment for your home. Understand your electricity usage, explore DISCOM options, learn about subsidies, and check installation readiness.
We collect personal information you provide through our eligibility form, including name, email address, state, electricity bill amount, rooftop area, DISCOM details, and installation timeline preferences.
2. Purpose and Lawful Basis
We process your data to provide rooftop solar pre-assessments, contact you with relevant information, and improve our services. Processing is based on your consent and our legitimate interest in providing advisory services.
3. Consent and Withdrawal
By submitting the form, you consent to data processing. You may withdraw consent at any time by contacting us at privacy@rache.info. Withdrawal does not affect prior lawful processing.
4. Your Rights
In alignment with data protection principles, you have rights to access, correct, erase, restrict processing, data portability, and object to processing of your personal data. Contact us to exercise these rights.
5. Security Measures
We implement technical and organizational security measures including encryption, access controls, and secure storage to protect your personal information from unauthorized access, loss, or misuse.
6. Data Retention and Deletion
We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion at any time, subject to legal retention requirements.
7. Cross-Border Transfers
If we transfer data internationally, we ensure adequate safeguards such as standard contractual clauses or adequacy decisions to protect your information.
8. Third-Party Processors
We may engage trusted third-party service providers and sub-processors to assist in delivering our services. They are contractually bound to protect your data and use it only as instructed.
9. Children's Data
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it promptly.
10. Grievance Redressal and Complaints
If you have concerns about our data practices, please contact our grievance officer at privacy@rache.info. You also have the right to lodge a complaint with relevant data protection authorities.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
You must be at least 18 years old and a resident of India to use our services. By accessing our website, you confirm that you meet these requirements.
2. Acceptable Use
You agree to use our services lawfully and not to submit false information, engage in fraudulent activity, or interfere with the proper functioning of our website.
3. Advisory Nature of Services
Our pre-assessment is advisory only and does not guarantee subsidy approval, DISCOM acceptance, or installation success. Actual outcomes depend on multiple factors beyond our control.
4. Third-Party Installers and DISCOM Processes
We may refer you to third-party solar installers or provide guidance on DISCOM procedures. We are not responsible for the actions, quality, or outcomes of third-party services.
5. Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of SuryaRooftop Hub or its licensors and is protected by intellectual property laws.
6. Fees and Estimates
Our basic pre-assessment is free. Any paid consultations or services will be clearly disclosed. All quotes and cost estimates are approximate and subject to change.
7. Disclaimers
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
8. Limitation of Liability
To the fullest extent permitted by law, SuryaRooftop Hub shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
9. Indemnity
You agree to indemnify and hold harmless SuryaRooftop Hub from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.
10. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
Our basic rooftop solar pre-assessment is provided free of charge and does not involve any payment or refund.
2. Paid Consultations
If you purchase a paid advisory package, you have a 14-day cooling-off period from the date of purchase to request a full refund.
3. Eligibility Criteria
To be eligible for a refund, you must not have received the full deliverables of the paid service, and the request must be made within the specified cooling-off period.
4. Partial Refunds
If you have received partial services or deliverables, you may be eligible for a pro-rated refund based on the services already provided.
5. Digital Deliverables
Once digital reports or assessments have been fully delivered and accessed, refunds may not be available except at our discretion.
6. Booking Reschedule Rules
If you need to reschedule a paid consultation, you may do so up to 48 hours before the scheduled time without penalty. Late cancellations may result in forfeiture of fees.
7. Refund Process
To request a refund, contact us at refunds@rache.info with your order details and reason for the request. We will review and respond within 3 business days.
8. Processing Timeline
Approved refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.
9. Escalation Path
If you are not satisfied with our refund decision, you may escalate your concern to our senior management at legal@rache.info.
10. Exceptions
Refunds are not available for services already fully rendered, third-party costs incurred on your behalf, or in cases of misuse or violation of our Terms of Service.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.
2. Types of Cookies We Use
We use strictly necessary cookies (essential for website functionality), performance cookies (to understand site usage), functional cookies (to remember preferences), and advertising cookies (with your consent, for marketing purposes).
3. Cookie Purposes
Cookies help us maintain session state, remember your consent choices, analyze traffic patterns, and deliver relevant content.
4. First-Party and Third-Party Cookies
First-party cookies are set by SuryaRooftop Hub. Third-party cookies may be set by analytics or advertising partners with your consent.
5. Cookie Durations
Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period, typically ranging from days to months, depending on their purpose.
6. Browser Controls
You can manage or delete cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality.
7. Opt-Out Options
You can decline optional cookies via our cookie banner. If you decline, we will not set performance or advertising cookies, but strictly necessary cookies will remain active.
8. Third-Party Opt-Out Links
For third-party advertising cookies, you may opt out via industry opt-out platforms such as the Network Advertising Initiative or Your Online Choices.
9. Do Not Track Signals
Our website currently does not respond to Do Not Track browser signals. However, you can control cookies through your browser settings and our consent banner.
10. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology or regulations. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about our use of cookies, please contact us at cookies@rache.info.
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